These hard times

Something really messed up happened the other day. A client called and tried to refill a controlled substance, even though we hadn't seen her in over a year. She proceeded to shriek and curse at me, demanding to know what I expected her to do since she had NO *%#!# transportation! She could NOT #$!%! take a day off work or she'd be fired!!! Did I want her cat to #!$%# DIE???? And on and on. I would have been more offended by this, except that she sounded kind of weepy at the same time.
So, I politely worked with her. I looked up the number of a mobile vet, but she elected not to use it. I moved around some things on the schedule to squeeze her in for a Saturday appointment. I talked with the doctor about dispensing just two pills, enough to get her through to that Saturday appointment.
Now, usually in this situation, the person continues to be huffy, and will never admit that I went out of my way to help them, even though they didn't deserve it.
This lady? She took a deep breathe, and thanked me profusely for helping her work everything out. She then took it a step further, and thanked me for being so nice to her even though she hadn't been nice to me at all. And she kept her appointment.
The moral of this story? Everyone is stressed right now. But a little kindness goes a long, long way!